FAQ
Here you will find frequently asked questions.
Ordering and shipping.
How long does shipping take?
All orders are processed within 1-2 days. From the shipping date, you can expect your order within 7-10 days, depending on carrier availability and location. In some cases, faster delivery is possible.
Can I track my order?
Yes, as soon as your package has been shipped, we will send you a shipping confirmation with a tracking number so that you can check the delivery status at any time.
Are the products delivered in one (1) package?
To ensure the fastest possible delivery, we may ship items from your order in separate packages . Therefore, one product may arrive earlier than another. You will receive a separate shipping confirmation for each package.
Where do you ship to and how much does shipping cost?
We ship within Switzerland! All orders are free of shipping costs.
products and quality.
Are your products sustainable?
We attach great importance to sustainability and use environmentally friendly materials . Our packaging is deliberately designed to minimize environmental impact.
What is the quality of Vynelle products?
All of our products undergo strict quality controls to guarantee you the best performance and durability . If something doesn't meet your expectations, let us know!
Are your products suitable for sensitive skin?
Yes, our products are developed with the utmost care and are also suitable for sensitive skin . Unlike conventional care products, Vynelle products have been tested to avoid irritation and ensure maximum comfort.
How is Vynelle different from other beauty brands?
Vynelle is not just another beauty brand – we are setting new standards in the world of body and skin care. Our differences are clearly defined and make us unique:
- High-quality materials : Each of our product developments is based on a combination of luxurious quality and sustainability. We only use carefully tested materials that are gentle on the skin and environmentally friendly.
- Innovative design : Our products combine the latest technology with an elegant, functional design that is perfectly tailored to the needs of the modern woman.
- Commitment to sustainability : While many brands focus purely on consumption, we think further. Our production places emphasis on environmentally friendly processes, long-lasting products and reduced packaging waste.
- Personalized customer experience : Our 24/7 customer support and attention to detail in every product development show that we put you and your individual needs first.
- An unparalleled brand experience : Vynelle is more than just a product - it is a promise of quality, elegance and innovation. Our collections are developed with passion and precision so that you can feel beautiful and confident every day.
- Focus on real results : We don't just deliver promises, but visible results. Whether it's smooth skin, perfect makeup or a radiant face - Vynelle takes your beauty routine to a new level.
With Vynelle you are not only choosing high-quality products, but a brand that inspires, excites and accompanies you. Our vision is clear: to support the modern woman with products that are unmatched in quality and performance.
What makes Vynelle products so special?
Our products combine luxurious design, maximum functionality and environmentally friendly materials. Every detail is developed with precision and passion to offer you a unique experience. Vynelle stands for quality, innovation and elegance.
Payment and security.
Which payment methods do you accept?
We accept the most common payment methods:
- TWINT
- Visa, Mastercard, Amex
- Apple Pay, Google Pay
Is my payment secure?
Yes, absolutely. We use encrypted payment gateways to ensure the security of your data.
Support and contact.
How can I reach you?
We have 24/7 customer service and are therefore available to you at any time. Use our contact form or send us an email to contact@vynelle.ch
special offers and discounts.
Are there discounts for regular customers?
Yes, we regularly reward loyal customers with exclusive offers and discounts . Sign up for our newsletter below so you don't miss anything!
How do I find out about new products or promotions?
Follow us on our social media channels or sign up for our newsletter to receive exclusive insights, discounts and free products .